Privacy Policy

At SCROLLFIT Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our website, you agree to the practices described in this policy.

Contact Information & Grievance Officer

If you have any questions, need more information about our privacy practices, or wish to raise a concern, you can contact our Grievance Officer:

Grievance Officer: Gaurang
Email: [email protected]

Response Time: Within 30 days as required under the Information Technology Act, 2000

Business Address: 103 Signature Arcade, Gangotri Cir Rd, Nikol, Ahmedabad 382350

Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information You Provide

When you place an order, contact us, or subscribe to updates, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related information (processed securely by payment gateways)

Automatically Collected Information

When you browse our website, certain information is collected automatically to help us improve your experience, such as:

  • Device type, browser details, and IP address
  • Pages viewed and interactions on the site
  • General location data (city or region level)

This information helps us understand how visitors use our website and improve performance, security, and usability.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchases, deliveries, or support requests
  • Provide customer support
  • Improve our website, products, and services
  • Prevent fraud and ensure secure transactions
  • Share updates, promotions, or offers (only if you have opted in)

Sharing Your Information

We only share your information when necessary to operate our business. This may include sharing data with:

  • E-commerce platform providers: Shopify Inc. (for order processing and website hosting)
  • Payment gateways and banks: Third-party payment processors for secure transaction processing
  • Shipping and logistics partners: Courier and logistics companies for order delivery and tracking
  • Analytics and marketing service providers: Website analytics and marketing tools (only with your consent where required)
  • Customer support tools: Customer relationship management and support platforms

All third parties are required to handle your data securely and only for authorised purposes. We do not sell your personal information to third parties for their marketing purposes.

We may also disclose information if required to comply with legal obligations, court orders, or to protect our rights, property, or safety.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure smooth website functionality
  • Remember user preferences
  • Analyse traffic and usage patterns
  • Improve site performance and user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

We do not list individual cookie names, but all tracking tools used comply with standard e-commerce and analytics practices.

Behavioural Advertising

We may use your browsing and purchase behaviour to show relevant advertisements or product recommendations on our website or third-party platforms.

You can manage or opt out of personalised advertising through your browser settings or ad platform preferences.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders
  • Comply with legal or tax requirements
  • Resolve disputes
  • Enforce our policies

You may request deletion of your data, subject to legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or updates
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided above.

Minors

Our website is not intended for individuals under the age of 18 (the age of majority in India).
We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will:

  • Notify affected users via email within 72 hours of becoming aware of the breach
  • Report the incident to the appropriate authorities as required by law
  • Take immediate steps to contain the breach and prevent further unauthorised access

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or business requirements.
Any updates will be posted on this page with immediate effect.

Complaints

If you have concerns about how your data is handled, please contact us first so we can address the issue.
If required, you may also approach the relevant data protection authority in your jurisdiction.

SCROLLFIT Studio values your trust and is committed to protecting your privacy at every step.

Last updated: January 02, 2026