Shipping Policy

At SCROLLFIT Studio, we aim to deliver your orders smoothly and on time. Please review our shipping policy below to understand how and when your order will reach you.

A note from us 🤍
Thank you for supporting a small, independent startup. Every SCROLLFIT design is original, and we work hard to bring you the best quality at a fair price. Because we're a small team, we keep our policies simple and clear, and if anything goes wrong with your order, we'll do our best to make it right.

Delivery Timeline

Orders are usually delivered within 6 to 10 business days (excluding Sundays and public holidays) across India, starting from the date the order is confirmed and payment is received.
Breakdown:
- Order dispatch: within 2 business days
- Shipping and transit: 4-8 business days (depending on location)
Delivery timelines may vary depending on your location and external factors such as weather conditions, public holidays, courier delays, or unforeseen logistical issues.
For remote locations (Tier 3 cities, rural areas), delivery may take up to 15 business days.

Shipping Charges

We offer free standard shipping on all orders within India.
No additional shipping charges are applied at checkout.

Cash on Delivery (COD) Policy

To keep our drops exclusive and avoid fake orders, we follow a simple 2-step COD process:

Pay Partial Advance at Checkout: Select Cash on Delivery at checkout and pay ₹99 per product + ₹50 COD Handling Fee upfront via UPI/Card to place your order.
Pay the Rest on Delivery: The remaining balance is paid in cash or UPI directly to the courier agent when your SCROLLFIT parcel arrives at your door!

Note: The partial advance is non-refundable if the delivery is refused or the order is returned to origin (RTO). If the order is cancelled by us before shipping, the full advance, including the ₹50 COD Handling Fee, will be refunded. If the product is defective, damaged, or incorrect, the advance will be refunded after deducting the ₹50 COD Handling Fee.

Preorder Shipping

Preorder products are currently out of stock and will be shipped as soon as they are restocked.

You’ll receive a shipping confirmation via WhatsApp or email once your order is dispatched, and can track it on our website.

Dispatch Timelines

The average order dispatch time is within 2 business days of order placement. We strive to process and dispatch all orders as quickly as possible. However, dispatch times are estimates and may vary due to unforeseen circumstances.

SCROLLFIT Studio shall not be held responsible or liable for any delays in order dispatch arising from unforeseen circumstances beyond its reasonable control. The estimated dispatch time does not guarantee delivery within a specific timeframe, as actual delivery timelines may vary.

We appreciate your patience and understanding and are committed to dispatching your orders as promptly as possible.

Order Processing

Once your order is successfully placed, it enters our processing stage.
Orders cannot be cancelled once they have been placed.
Orders may be fulfilled and shipped via our trusted third-party logistics and fulfillment partners.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation via WhatsApp or email.
You can track the status of your order anytime on our website. Tracking updates are not shared automatically on WhatsApp.

International Shipping

Currently, SCROLLFIT Studio does not offer international shipping.
Orders can only be placed and delivered within India.

Delayed or Undelivered Shipments

In rare cases where a shipment is delayed or not delivered:

Please contact us at support@scrollfit.in with your order number and details.
Our team will coordinate with the courier partner to resolve the issue as quickly as possible.

Delays in Delivery

If your order is delayed beyond the stated delivery timeline, we will contact you with an update.
Delays caused by courier partners are not eligible for refunds or cancellation. We will escalate the issue with the courier partner and help get your order delivered as quickly as possible.
If the courier partner confirms that your shipment has been lost in transit, we will reship your order or issue a refund to the original payment method.

Shipping Issues or Damaged Packages

If you notice any shipping-related issues upon delivery, such as damaged packaging or missing items:

Report the issue within 72 hours (3 days) of delivery
Share your unboxing video and clear photos of the package and the product
Once verified, we will take appropriate action, which may include reshipment or refund to the original payment method, depending on the situation