Return & Exchange

A note from us 🤍
Thank you for supporting a small, independent startup. Every SCROLLFIT design is original, and we work hard to bring you the best quality at a fair price. Because we're a small team, we keep our policies simple and clear, and if anything goes wrong with your order, we'll do our best to make it right.

Please review our Return & Exchange Policy carefully before placing an order.

General Policy Overview

Returns for change of mind or buyer's remorse are not accepted once an order is placed.
Orders cannot be cancelled once they have been placed.
Replacements or refunds are offered for defective products, damaged goods, incorrect items, or major print errors, as outlined below.
For defective, damaged, or incorrect products, approved refunds will be processed to the original payment method as required by the Consumer Protection Act, 2019.
Size/fit exchanges are offered as described in Section C. If the requested size is unavailable, store credits will be issued.
No cash refunds are provided for COD orders; bank transfer will be issued for eligible refunds.

Order Cancellation

Orders cannot be cancelled by the customer once they have been placed.
If we cancel your order (for example, due to unavailability or failed verification), you will receive a refund to the original payment method. For COD orders, the full advance paid, including the ₹50 COD Handling Fee, will be refunded, as the order was not shipped.

Eligibility for Returns or Exchanges

To qualify for a replacement, refund, or exchange, all the following conditions must be met:

Product Condition

Items must be unworn, unwashed, unused, and in original condition
All original tags and packaging must be intact
Products showing signs of wear, washing, damage, or tampering will not be accepted

Timeframe

Damaged, defective, or incorrect items must be reported within 72 hours (3 days) of delivery
Size or fit exchange requests must be raised within 72 hours (3 days) of delivery
Requests raised after these timelines will not be accepted

Proof Required

Your order ID, clear photos or videos showing the issue, and a short description of the problem are mandatory for all claims
For damaged or incorrect product claims, an unboxing video is required

Print & Product Variations

The following are normal and are not considered defects:

Slight colour variations between the product and what you see on screen, due to display settings and the printing process
Minor variation in print placement (up to ±1–2 cm) compared to product images
Minor variation in garment measurements (up to ±1–2 cm) compared to the size chart

Only major print errors, such as a wrong design, missing or incomplete print, or a print that does not match the product you ordered, qualify as defects.

Exclusions

Discounted items, limited drops, collaborations, and sale products are non-returnable and non-exchangeable for change of mind or size issues.
Incorrect sizing chosen by the customer is not a defect. Please refer to our size chart before placing an order.
Delays caused by courier partners are not eligible for refunds. We will help escalate the issue with the courier partner.
However, the above exclusions do not apply to defective, damaged, or incorrect products. All products, regardless of discount, are covered under our defect and damage policy.

Situations Covered Under This Policy

A. Damaged on Delivery

If your product arrives damaged:

Report the issue within 72 hours (3 days) of delivery
Share your unboxing video and clear photos of the damage
Upon approval, we will offer a free replacement or a refund to the original payment method

B. Incorrect Product Received

If you receive a product different from what you ordered (wrong size, colour, or design):

Report within 72 hours (3 days) of delivery
Share your unboxing video and clear photos of the product received
Upon approval, we will send the correct product free of charge or issue a refund to the original payment method

C. Fit or Size Issues (Exchange Only)

If the size or fit does not meet your expectations:

Exchange requests must be raised within 72 hours (3 days) of delivery
The product must meet all original condition requirements
You will need to send the product back to us. Return shipping is at your cost.
Once we receive the product, it will go through a Quality Check. Products that fail the Quality Check will be returned to you at your expense.
After a successful Quality Check:
- If the requested size is available, we will send you the new product. An exchange shipping fee is payable by you. The fee varies based on order size and will be shared at the time of approval.
- If the requested size is unavailable, store credits will be issued for the value of the product.
Approved exchanges may take 7–10 business days for dispatch after the Quality Check

D. Manufacturing Defects & Major Print Errors

If a manufacturing defect or major print error is identified:

Report the issue within 72 hours (3 days) of delivery
Provide clear photographic or video evidence
Upon approval, we will offer a free replacement or a refund to the original payment method

E. Hygiene & Usage Policy

For hygiene and safety reasons:

Products may be tried on only for fitting purposes
Items showing signs of wear, washing, odour, stains, perfume, sweat marks, or damage will not be eligible for return or exchange
Products failing hygiene checks will be rejected and returned to the customer at their expense

Refund Policy

For defective, damaged, or incorrect products: Claims are reviewed based on the photos and videos you share. You do not need to send the product back unless we specifically request it. Whether a replacement or a refund is offered is decided by SCROLLFIT Studio based on the case.
Approved refunds will be processed to the original payment method within 7-10 business days of approval.
For size/fit exchanges where the requested size is unavailable: Store credits will be issued, which:
- Have no expiration date
- Can be used on future purchases at SCROLLFIT Studio
- Cannot be converted to cash or refunded
For COD orders: Refunds will be processed via bank transfer to the account details provided by the customer. For orders that have been shipped, the ₹50 COD Handling Fee will be deducted from the refund.
Refund Processing Timeline:
- Approval: Within 2-3 business days of receiving your request and evidence
- Refund processing: 7-10 business days after approval
- Total timeline: 9-13 business days from request to refund credit

Shipping & Return Costs

For defective, damaged, or incorrect products (our error): Replacements are shipped free of charge. If we request the product back, we will arrange reverse pickup at no cost to you.
For size/fit exchanges (customer's choice): Customers are responsible for return shipping costs and the exchange shipping fee.
If a product is rejected due to non-compliance with return conditions (e.g., worn, damaged by customer), it will be returned to the customer at their expense.

Non-Compliance

Products that do not meet eligibility or hygiene criteria will be returned to the customer at their expense
Multiple issues from the same order must be reported separately within the applicable timelines